Privacy Policy mbi7

1. Introduction

mbi7 ("we", "our platform") is an operator of an online casino and sports betting platform operating under international licensing. This Privacy Policy explains how we handle personal data collected from players and visitors to the mbi7 website accessible at mbi7.best.

By registering an account or using any mbi7 service, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform. Users under 21 years of age are not permitted to use this platform under any circumstances.

This policy is drafted in accordance with international data protection principles and recognised standards of the online gambling industry.

2. Personal Data We Collect

mbi7 collects personal information from you in several ways, including during the account registration process, during use of the platform, through interactions with our customer support team, and through automated technologies such as cookies.

a) Registration Information

• Full name as it appears on your official identification document
• Date of birth (for age verification — players must be 21 years of age or older)
• Email address and mobile phone number
• Username and account password chosen by you
• Identity card number (MyKad) or passport for identity verification purposes

b) Financial and Transaction Information

• E-wallet details (Touch 'n Go eWallet, Boost, ShopeePay) used for deposits or withdrawals
• Bank account information for FPX online banking and DuitNow transactions
• Crypto wallet address for transactions using USDT, BTC or ETH
• Full history of deposit and withdrawal transactions on the platform

c) Platform Usage Data

• History of slot games, live casino, sports betting and other games played
• Betting records, total jackpots won and cashback amounts received
• Time and frequency of gaming sessions
• VIP account activity including Bronze, Silver, Gold, Platinum or Diamond tier status

d) Technical Data

• IP address of the device used to access the platform
• Web browser type, operating system and device information
• Cookie data and session identifiers
• Access time logs and pages visited

3. How We Use Your Data

Every piece of data collected has a clear and legitimate purpose. mbi7 uses your information for the following purposes:

• Account management: Creating, verifying and maintaining your player account securely.
• Transaction processing: Processing deposits and withdrawals using your chosen payment method, with typical withdrawal times of between 10 and 45 minutes.
• Legal compliance: Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements under our international licensing.
• Customer support: Providing assistance via live chat and email in Bahasa Melayu and English, 24 hours a day, 7 days a week.
• Platform security: Detecting and preventing fraud, unauthorised access or account misuse.
• Service improvement: Analysing platform usage patterns to improve the gaming experience and offer relevant promotions such as bonuses.
• Communications: Sending notifications related to your account, bonus promotions, service updates or important information via email or the platform.
• Responsible gambling: Monitoring gaming patterns to identify players who may need support or gaming control tools.

4. Disclosure to Third Parties

mbi7 does not disclose your personal information to third parties except in the following situations where it is lawful and necessary:

• Payment providers: Required transaction information is shared with e-wallet service providers, FPX online banking, DuitNow and crypto networks to process your payments.
• Game providers: Necessary gaming session information is shared with game software providers to ensure games function correctly.
• Legal requirements: Data may be disclosed to competent authorities if required by law, court order or direction from a relevant international regulatory body.
• Technical service providers: Companies that assist in operating the platform's technical infrastructure, subject to strict confidentiality agreements.

5. Data Security

mbi7 implements multiple layers of technical and operational security measures to protect your personal data from unauthorised access, use, modification or disclosure:

• 256-bit SSL encryption on all communications between your browser and mbi7 servers
• Passwords stored in irreversible hashed form
• Firewall and intrusion detection systems monitored continuously
• Strict internal access controls — only authorised staff may access player data
• Regular security audits by internal and external technical teams
• Two-factor authentication available for added security on player accounts

Although we apply reasonable measures, no digital system can guarantee absolute security. You are also responsible for keeping your mbi7 account username and password secure.

6. Cookies and Tracking Technologies

mbi7 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic platform functions such as login, gaming sessions and security. Cannot be disabled.
• Performance cookies: Collect information about how you use the platform to help us improve our services.
• Functional cookies: Remember your preferences such as language and display settings for a better experience.

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

7. Your Rights Regarding Personal Data

As a data subject, you have the following rights, which you may exercise at any time by contacting the mbi7 support team:

• Right of access: Request a copy of the personal data we hold about you.
• Right of rectification: Request correction of inaccurate or incomplete data.
• Right of erasure: Request that we delete your data under certain prescribed circumstances, subject to legal and licensing requirements.
• Right to restrict processing: Request that we limit the processing of your data in certain situations.
• Right to object: Object to the processing of your data for direct marketing purposes.
• Right to withdraw consent: Withdraw your consent for consent-based data processing at any time.

To exercise any of the above rights, please contact our 24/7 support team via live chat on the platform or by email at [email protected]. We will process your request within a reasonable timeframe.

8. Data Retention

mbi7 only retains your personal data for as long as it is needed for the purposes stated in this policy or for as long as it is required by applicable legal and licensing requirements.

• Active account data: retained for the duration your account remains active
• Financial transaction data: retained in accordance with the minimum period set by international licensing and financial law requirements
• Customer support data: retained for a reasonable period for service reference purposes
• Technical logs: retained for a limited period for security and troubleshooting purposes

When data is no longer needed, it will be securely deleted or anonymised using appropriate procedures.

9. Child Protection and Age Restriction

The mbi7 platform is strictly not intended for individuals under the age of 21. We do not knowingly collect or process personal data from minors.

As part of the account verification process, all players are required to confirm that they are aged 21 and above through valid identity document verification. If we find that an account has been registered by an underage individual, the account will be immediately terminated and any associated funds will be processed in accordance with established procedures.

10. Changes to This Privacy Policy

mbi7 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new international licensing regulations.

Any significant changes will be communicated to you via a notification within the platform or through the email registered to your account, at least seven days before the changes take effect. Continued use of the platform after a change notification is considered your acceptance of the updated Privacy Policy.

You are encouraged to review this Privacy Policy page periodically to stay informed about how we protect your data. The effective date is shown at the top of this page.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the mbi7 support team is ready to assist:

• 24/7 Live Chat: Available directly within the mbi7 platform, in Malay and English
• Email: [email protected]

We are committed to responding to every privacy-related enquiry within a reasonable timeframe and with full transparency.